FIRETAIL TECHNOLOGIES • PAYMENT GUIDE
A simple guide to checkout, identity verification and regional availability—so you know what to expect before you pay.
Prefer to watch? Press play below for a simple walkthrough with spoken instructions and large captions. Pause or replay whenever you need to.
The full instructions and location information are below.
Updated guidance: This guide replaces our earlier card-payment guidance. We no longer recommend a specific payment provider.
You can use an eligible credit or debit card to pay your Firetail invoice. Our checkout uses a payment provider that lets you buy cryptocurrency with your card and sends it to us automatically to settle your invoice.
This is why the payment page may mention buying crypto or show a cryptocurrency amount. It is part of this payment method. You do not need to already own crypto or arrange a separate transfer when using the integrated card checkout.
It is understandable to have questions. Identity verification is a normal part of many card-to-crypto purchases. It helps the provider confirm who is making the payment, prevent fraud and meet its verification requirements. A verification request does not mean you have done anything wrong.
Submit documents only through the provider’s verification flow reached from your invoice. Use clear photos of a valid ID. Checks can take longer if a manual review is needed, and additional checks may be requested on later payments. Please do not send your ID, full card number or security codes to Firetail support.
Availability depends on the provider, your location, your card issuer and the cryptocurrency used. Restrictions usually apply to countries, territories or U.S. states, including the cities within them.
We have received reports that clients in Canada cannot complete this card checkout. If you are affected, please contact Firetail support for an available alternative before trying again. This does not mean all card-to-crypto services are unavailable throughout Canada.
If you choose Ramp Network: its published restrictions include Louisiana, Minnesota, Nevada, New Jersey, New York, Pennsylvania, Vermont and Washington, plus Puerto Rico. Texas also restricts purchases of stablecoins such as USDC and USDT through Ramp.
Examples of unsupported countries and territories for Ramp include the Bahamas, Jamaica, Barbados, Trinidad and Tobago, Turks and Caicos Islands, British and U.S. Virgin Islands, China, Russia, Cuba, Iran and North Korea. This is not the complete list, and these restrictions should not be treated as a ban across every provider.
Check Ramp’s full location list and asset restrictions for updates. Use your actual location and billing details; do not use a VPN or a different address to bypass restrictions.
Card declined? Check your details and ask your bank whether it allows this type of purchase. Use another eligible method shown on your invoice or contact us.
Charged, but your invoice still says Unpaid? Do not pay again while the first payment is pending. Contact us with your invoice number, payment reference, amount and time of payment. A pending card authorization alone does not confirm that the invoice has been settled.
Sign in to your Firetail client area and open a support ticket if your location is unsupported, verification gets stuck or you need help checking a payment.
Updated 14 September 2026. Provider availability and requirements can change. Follow the current instructions and final quote displayed at checkout.
