Hi everyone,
We want to let you know about an important update to our payment system.
We have transitioned to a new payment processor that uses a secure crypto-based infrastructure. You can still pay using your debit or credit card just like before. The difference is that your card payment is used to purchase cryptocurrency through the processor, and that cryptocurrency is then automatically sent to us as your payment.
Because this is considered a cryptocurrency purchase, the payment provider is legally required to complete a quick identity verification (KYC) process. This may include uploading a photo ID and, in some cases, confirming basic personal information. These requirements are set by financial regulations and anti-fraud laws, not by us directly. They help prevent fraud, protect customers, and ensure secure transactions for everyone.
We understand that verification steps can feel inconvenient at first. However, this process is typically quick and only required during your first transaction. Once you are verified, future payments become much faster and smoother.
We made this change after careful consideration. This new processor provides us with stronger payment stability, better long-term support, improved security, and greater reliability moving forward. This allows us to continue providing consistent service to all of you without disruption.
Please rest assured:
We truly appreciate your patience during this transition. This upgrade is an important step to ensure we can continue serving you efficiently and reliably for the long term.
If you have any questions or need assistance during checkout, we are here to help.
Thank you for your continued trust and support.
